In short: we ship worldwide with a focus on the UK. Delivery times depend on the shipping method: express courier is fastest, sea freight is most economical for bulk. Prices shown at checkout include delivery duty paid (DDP) where stated, meaning no surprise customs bills.
1. Where We Deliver
We deliver across the United Kingdom, and internationally to Europe, the USA, Australia and the Middle East. UK deliveries are our standard service; contact us for a quote on international destinations.
2. Delivery Times by Shipping Method
Because our products are shipped from partner factories and warehouses in China, delivery times vary by method:
| Method | Typical delivery time | Best for |
|---|---|---|
| Express courier (DHL, FedEx, UPS) | 5 to 10 working days | Samples and small orders |
| Air freight | 8 to 15 working days | Medium orders, urgent stock |
| Sea freight | 30 to 40 working days | Bulk and wholesale orders |
| UK stocked items | 2 to 4 working days | Products held at our UK facility |
Estimated delivery dates are shown on each product page and confirmed in your order confirmation email. Custom manufactured orders have production lead times agreed before you commit, typically 2 to 6 weeks depending on the product.
3. Order Processing
Orders are processed within 1 to 2 working days. You will receive an email confirmation when your order is placed, another when it is dispatched with tracking details, and updates at key transit points.
4. Customs, Duties and Taxes
Where a product is offered with DDP (Delivered Duty Paid) shipping, the price you pay covers all import duties, VAT and customs clearance. There is nothing further to pay on delivery. For freight and bulk orders we manage all customs documentation and clearance as part of our logistics service, and any duties are itemised transparently in your quotation before you order.
5. Tracking Your Order
Every shipment includes tracking. Express and air shipments are trackable end to end through the carrier. Sea freight shipments are tracked by vessel and container, with milestone updates from us at departure, arrival and customs clearance. If you have any question about where your order is, contact us with your order number and we will give you a same day update.
6. Delays
International shipping occasionally faces delays outside our control, such as customs inspections, port congestion or severe weather. Chinese public holidays, in particular Chinese New Year (late January to mid February), pause factory production and add 1 to 3 weeks to orders placed around that period. If your order is affected we will tell you proactively, not wait for you to chase us. If a delay exceeds 14 days beyond the estimated delivery date, you may cancel any unshipped standard order for a full refund.
7. Damaged or Missing Deliveries
Please inspect your delivery on arrival. If items are damaged or missing, report it within 48 hours with photographs and we will resolve it at no cost to you, under our Return & Refund Policy.