Question 1

How does the China sourcing process work?

Accepted Answer

Our sourcing process involves four key steps: (1) Understanding your product requirements and specifications, (2) Identifying and vetting qualified manufacturers from our network of 500+ verified suppliers, (3) Conducting factory audits and quality assessments, and (4) Managing production, quality control, and logistics. We handle all communication, negotiation, and coordination on your behalf.

Question 2

What is included in your factory audit service?

Accepted Answer

Our comprehensive factory audits include: facility inspection, quality control systems assessment, machinery and equipment verification, worker conditions review, compliance with international standards (ISO, CE, RoHS), production capacity evaluation, and detailed audit reports with recommendations. This ensures your manufacturing partner meets all necessary standards.

Question 3

How long does the sourcing process typically take?

Accepted Answer

The typical timeline is 4-8 weeks from initial inquiry to production start. This includes: supplier identification (1-2 weeks), factory audits (1-2 weeks), sample approval (1-2 weeks), and production setup (1-2 weeks). Rush timelines are available for urgent orders.

Question 4

What is the minimum order quantity (MOQ)?

Accepted Answer

Minimum order quantities vary by product and manufacturer, typically ranging from 500 to 5,000 units. However, we work with manufacturers across different scales. For smaller batches, we can often negotiate lower MOQs or consolidate orders with other clients. Contact us with your specifications for a custom quote.

Question 5

How do you ensure product quality?

Accepted Answer

Quality assurance is central to our service. We conduct: pre-production samples testing, in-process quality inspections, 100% final inspection before shipment, third-party testing where required, and full documentation of all quality checks. Our manufacturers are ISO 9001:2015 certified and comply with CE, RoHS, and other international standards.

Question 6

Can you handle custom designs and specifications?

Accepted Answer

Yes, absolutely. We work with manufacturers experienced in custom product development. We manage the entire process from design refinement, tooling, sampling, and mass production. Our team ensures your specifications are met exactly and that all design requirements are implemented correctly.

Question 7

What are the payment terms and do you offer credit?

Accepted Answer

Standard payment terms with Chinese manufacturers are: 30-50% deposit upon order confirmation, balance before shipment. We can negotiate payment schedules based on order size and your business history. We don't directly provide credit, but can facilitate discussions with manufacturers about payment flexibility for established orders.

Question 8

How are samples handled before full production?

Accepted Answer

Sample handling follows this process: (1) Manufacturer produces pre-production samples based on your specifications, (2) Samples are shipped to you for inspection and approval, (3) You provide feedback or request modifications, (4) Revisions are made at no extra cost until you approve, (5) Once approved, production tooling and setup begins. Typical sample lead time is 7-14 days.

Question 9

What certifications do your manufacturers have?

Accepted Answer

Our verified suppliers maintain multiple certifications including: ISO 9001:2015 (Quality Management), CE Mark (EU compliance), RoHS (hazardous substances restriction), SGS certifications, and industry-specific certifications. All certifications are verified during factory audits.

Question 10

How do you handle intellectual property protection?

Accepted Answer

IP protection is paramount. We enforce strict confidentiality agreements with all manufacturers, ensure signed NDAs before sharing designs, monitor production exclusively for authorized parties, and verify that your designs are not shared with competitors. We also advise on patent registrations in China when appropriate.

Question 11

What shipping and logistics options are available?

Accepted Answer

We offer multiple logistics solutions: (1) Sea freight - most economical for large volumes, (2) Air freight - faster delivery for urgent orders, (3) Express courier - for small quantities, (4) DDP (Delivered Duty Paid) - we handle all customs and delivery, (5) FBA preparation for Amazon sellers. We manage all documentation and customs clearance.

Question 12

How much does sourcing typically cost?

Accepted Answer

Our service fee structure is transparent: factory audit fees (typically £500-1,500), sourcing fees (usually 3-5% of order value), quality inspection fees, and logistics coordination fees. We provide detailed quotes before starting any work. Costs vary based on product complexity and order volume.

Question 13

Can you help with regulatory compliance (CE, RoHS, FDA, etc.)?

Accepted Answer

Yes, we guide manufacturers on all applicable regulations including CE marking, RoHS compliance, FDA requirements for food contact items, REACH regulations, and product-specific safety standards. We ensure certifications are obtained and proper documentation is maintained for customs and regulatory authorities.

Question 14

What if there are quality issues after delivery?

Accepted Answer

We take full responsibility for quality. If issues arise: (1) We investigate with the manufacturer immediately, (2) We arrange replacement shipments or refunds, (3) We document all defects for continuous improvement, (4) We ensure manufacturers address root causes. Our quality guarantee protects your business.

Question 15

How do you handle communication with manufacturers?

Accepted Answer

We serve as your dedicated point of contact with all manufacturers. We handle all communication in English, manage timelines, negotiate terms, resolve issues, and provide regular updates. Our team has 15+ years of experience navigating language and cultural differences with Chinese suppliers.

Question 16

Can I visit the factory before production?

Accepted Answer

Absolutely. Factory visits are encouraged and we can arrange them. We accompany you through the facility, facilitate discussions with management, and answer technical questions. Visits help build confidence and ensure all requirements are understood before production begins.

Question 17

What happens if I need to scale up or down my order?

Accepted Answer

Flexibility is built into our process. We work with manufacturers to accommodate order adjustments: (1) Small changes within 10% can usually be accommodated during production, (2) Larger changes require renegotiation of tooling and timelines, (3) We maintain relationships for future orders. Discuss any changes as early as possible.

Question 18

Do you work with private label or white label products?

Accepted Answer

Yes, we specialize in private label and white label manufacturing. We can arrange: custom packaging with your branding, labeling options, custom product designs, packaging inserts, and complete brand implementation. Minimum orders for branding typically start at 1,000+ units depending on complexity.

Question 19

How do you ensure competitive pricing?

Accepted Answer

We leverage our relationships with 500+ manufacturers to negotiate: competitive unit costs, favorable payment terms, volume discounts, and cost optimizations without compromising quality. Our extensive network and purchasing power mean you get factory-direct pricing without middlemen.

Question 20

What support do you provide after order delivery?

Accepted Answer

Post-delivery support includes: product performance monitoring, addressing any quality issues, handling returns or replacements, managing future reorders with the same specifications, and providing detailed cost breakdowns for forecasting. We're your long-term partner, not just a one-time supplier.

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